Terms of Service

Travellife is an online marketplace that connects travelers with independent providers of accommodation (hotels, villas), car rentals, restaurants, and related travel services ("Partners"). We are not the provider of the underlying travel service and do not own, control, or supervise Partners.

• You must be at least 18 years old (or the age of majority in your jurisdiction).
• You must provide accurate, complete, and current information.
• You are responsible for safeguarding your credentials and for all activity under your account.
• Notify us immediately at support@travellifeapp.com if you suspect unauthorized use.

When you confirm a booking, a direct contract is formed between you and the Partner; Travellife acts as an intermediary and authorized payment collection agent for the Partner. Booking terms (check-in time, deposit, house rules, rental conditions) shown at checkout form part of that contract.

• Payments are processed by Stripe, a PCI DSS Level 1 payment service provider. Travellife does not store full card numbers.
• Prices include applicable VAT/GST unless stated otherwise. You are responsible for any local taxes, fees, or tourist levies imposed at destination.
• Travellife may charge a service fee, disclosed before confirmation.
• All amounts are charged in the currency shown at checkout. Currency conversion is performed by your card issuer.
• A booking is confirmed only when Stripe successfully captures the payment.

• Each listing displays its own cancellation policy at checkout.
• Default "Flexible" policy: free cancellation up to 24 hours before check-in (100% refund); no refund thereafter.
• Approved refunds are returned to the original payment method within 5–10 business days.
• Force-majeure events (natural disaster, government order, epidemic) are handled case by case at our reasonable discretion.

Partners warrant that they hold all licenses required to operate, that listed inventory is accurate, that they will honor confirmed bookings, and that they comply with applicable consumer protection, tax, and anti-discrimination laws. KYC verification is mandatory before payouts.

You agree not to:

• Submit false, misleading, or fraudulent information or payment instruments.
• Scrape, reverse-engineer, or interfere with the Service.
• Use the Service to send spam or to harass other users.
• Bypass cancellation policies or attempt to chargeback a legitimately delivered service.
• Violate any law, including export-control, anti-money-laundering, and sanctions regimes.

The Service, including software, design, trademarks, and content owned by Travellife, is protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes consistent with these Terms.

You retain ownership of content you submit (reviews, photos). You grant Travellife a worldwide, royalty-free, sublicensable license to host, display, reproduce, and adapt that content for the purpose of operating and promoting the Service. You represent that you have all rights necessary to grant this license and that your content is truthful and not defamatory.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, Travellife disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation, and we are not responsible for the acts or omissions of Partners.

To the maximum extent permitted by law, Travellife's aggregate liability arising out of or relating to these Terms or the Service is limited to the greater of (a) the total amount you paid to Travellife in the 12 months preceding the event giving rise to the claim, or (b) USD 100. Travellife is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, or goodwill. Nothing in these Terms excludes liability that cannot be excluded under applicable consumer-protection law.

You agree to indemnify and hold Travellife, its officers, employees, and agents harmless from any claim, liability, damage, or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.

We may suspend or terminate your account at any time for breach of these Terms, fraud, or abusive behavior. You may close your account at any time from Profile → Settings. Sections that by their nature should survive termination (intellectual property, disclaimers, liability, indemnity, governing law) will survive.

These Terms are governed by the laws of the Kingdom of Thailand, without regard to conflict-of- laws principles. Mandatory consumer-protection rights of your country of residence remain unaffected.

You and Travellife will first try to resolve any dispute amicably by contacting support@travellifeapp.com. If unresolved within 60 days, the dispute will be referred to the exclusive jurisdiction of the courts of Bangkok, Thailand, except that consumers domiciled in the EU/UK may also bring proceedings in the courts of their place of residence. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

We may revise these Terms from time to time. Material changes will be communicated by email or in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

General: support@travellifeapp.com

Legal: legal@travellifeapp.com